Privacy Policy

Effective Date: June 11, 2026

Privacy Policy

CUEA SACCO Society Limited ("CUEA SACCO", "we", "our", or "us") is committed to protecting the privacy and confidentiality of our members, website visitors, and stakeholders. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or use our services.

By using this website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• National ID/Passport Number
• Membership Number
• Email Address
• Phone Number
• Postal Address
• Employment Information
• Financial Information relevant to SACCO services

Technical Information

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Access
• Referral Website Information

Cookies

Our website may use cookies and similar technologies to improve user experience, enhance website functionality, and analyze traffic patterns.

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2. How We Use Your Information

We may use your information to:

• Process membership applications.
• Process loan applications and related services.
• Respond to inquiries and customer support requests.
• Provide SACCO products and services.
• Improve website functionality and user experience.
• Communicate important updates and notices.
• Comply with legal and regulatory obligations.
• Prevent fraud and enhance security.

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3. Information Sharing and Disclosure

CUEA SACCO does not sell, rent, or trade personal information to third parties.

We may share information:

• When required by law or court order.
• With regulatory authorities.
• With service providers supporting website operations.
• To protect the rights, property, and security of CUEA SACCO and its members.

All third parties engaged by CUEA SACCO are required to maintain appropriate confidentiality and security standards.

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4. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

While we strive to use commercially acceptable means to protect your information, no internet transmission method is completely secure.

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5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

Records may be retained in accordance with laws governing SACCOs and financial institutions in Kenya.

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6. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain forms of data processing.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such websites.

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8. Children's Privacy

Our services are not intended for children under the age of 18 years without parental or guardian involvement. We do not knowingly collect personal information from children through our website.

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9. Updates to This Privacy Policy

CUEA SACCO may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our operations.

Any updates will be posted on this page with a revised effective date.

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10. Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact: